The Channels

Your assignment this week is to decide which channels are best for your business. The channels consist of which social media platforms your business will tackle. Consider your target audience and what social media platforms they prefer.

To complete this assignment, you will need:

• An opening to the section

• Three channels identified and expanded upon – why will it work?

• A thorough pros and cons list tailored to your client’s business


The following channels were identified as valuable and profitable for Theatre WV. As shown earlier, the target audience spends their time on these platforms and these will encourage active engagement between the organization and its audiences. 


Instagram will be the first utilized social media channel. Instagram appeals to women in the target market and is seeing its strongest growth in this market. The platform is great because outdoor theatre really lends itself to visual sharing. Additionally, Instagram allows a geo-tagging feature that will tag the location to get the word out about where the theatre is located.

In terms of the current marketing efforts, guests are encouraged to photograph the show during the first 10 minutes, but then are asked to put their cameras away. The theatre would like guests to share their photos, but the patrons are given little to no instruction about how to share their photos and how to properly tag them. Theatre West Virginia has no official presence on Instagram, but several of its actors post selfies from the various shows in which they participate.

Theatre West Virginia is unique in its category of outdoor performance theatres in West Virginia. However, there are several traditional theatres throughout the state. West Virginia Public Theatre located in Morgantown, WV is another small theatre that seems to tackle Instagram in a similar manner – by allowing cast members to take care of most of the promoting. This platform could really set Theatre West Virginia aside from the rest of the competition.

Pros                                                                   Cons

Increased exposure within current theatre goers social circles Targeting is not as refined as with other platforms
Provides the theatre with potential marketing content Could isolate current demographic
The account is free to activate and maintain Required monitoring for customer service issues
The platform drives engagement through guest postings Finding someone to maintain the account can become difficult
The ability to drive consumers to the ticketing link  
Increased interaction via commenting between the theatre and the guests  
Best method to reach target audience  


As the most popular networking site, Facebook must be utilized in this campaign. Facebook hosts people from all demographics including the current most popular being 50+ and the target market. Facebook is a great place for important content to reach everyone who has stake in this organization. Facebook is extremely social and allows users to check in, post photos, and review with location services turned on.

Currently, Facebook serves as a way to disseminate information, but serves little purpose as a marketing tool. They are using the platform to post show dates and times while answering questions intermittently. It does appear that guests are using the platform to deal with customer service questions and issues. Theatre West Virginia posts images form the plays as well, but those are sparse throughout.

West Virginia Public Theatre is utilizing their Facebook page as a place to host events and receive guest feedback. The single best trait they have is that they are posting clickable links to drive action back to the ticketing site. They are coupling it with engaging photos that encourage viewers to engage through commenting and sharing.

Pros                                                                   Cons

Available to a wide range of demographics Facebook limits the amount of what people see organically
Free account for businesses An open platform allows for ratings and comments to be public
The ability to select and target demographics through the Facebook Ad Manager Significant time will need to be devoted to managing and restructuring the page
Increased exposure to new markets  
Defined metrics help to refine ad targeting  
The platform encourages sharing through personal accounts  
Can serves as a customer service tool  


Popular among the target market, but not as much for the current demographic, Twitter will be used to update on the day-to-day of the theatre. This will include the use of the branded hashtag that will also exist on Instagram. Twitter will expand to new audiences and businesses within the area and the state.

Currently, the Theatre West Virginia Twitter account is completely text and mostly informative information about upcoming shows. However, it links to phone numbers (which are not clickable) and then a link to a post on Facebook. This is a lot of effort for someone who is a native Twitter user, and would choose not to operate on both platforms. Additionally, there are no clickable links to a website that sells tickets when new shows are announced.

West Virginia Public Theatre operates their Twitter slightly differently. They do include photos within their tweets along with a few clickable links to ticketing information. However, they do often link back to their Facebook page. Additionally, they also lack any significant engagement among their followers.

Pros                                                                   Cons

The use of hashtags allows users outside of the normal market to find the organization Will likely isolate current demographic
Tweets are limited in characters making them simple to write, and to the point There is a limit on characters forcing the crafting of concise tweets
Allows links to drive customers to the ticketing site Significant time will be required to restructure and then upkeep the account
Provides text and photos for users to drive engagement through retweets Required monitoring for customer service issues
The account is free for businesses  
There is no limiting of reach; all followers see all posts in their feed  
Ads are affordable  


The Channels

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